TOP INFORMATION SYSTEM USED IN HOTEL INDUSTRY

Top Information System used in Hotel Industry

 

Information systems in the hotel industry refer to computer system in a hotel that supply information about that hotels business operations.

In the current technology era, this is an crucial as it can get.

Information system play a crucial role in the hotel industry as they facilitate planning. Management, overall operations of the hotel as well as policymaking.

Current hospitality information systems are much more advanced owning to the latest technological innovations.

·       So, what is the exactly meaning of Information systems?

·       What are the top hospitality industry information systems?

·       Why are the information systems crucial for sustained competitive advantage in the hotel industry?

Information systems typically include all computerized systems which are used to gather data continuously both for use internally and externally.

Some of information systems that are commonly used in the hospitality industry include below.

a  . Transaction Processing System

 

The world is going gaga over the cloud and data analytics.

Processing data effectively helps the hotel to be more flexible to demand, in understanding customer and keeping costs down.

Transaction processing system allows business transactions involving the collection, retrieval, and modification of transaction data.

This system processes data generated about and by transactions in the hotel.

Some of the examples of transaction process system operations in hotels include:

§  Creation and bills and invoices

§  Sales order entry.

§  Reservations and booking entries.

§  Employee payroll.

§  Product order shipping and sales.

And similar things involving single or batch processing.

These systems are vital as they ensure that the data controlled is accurate and timely. Which increase labour efficiency.

It is mostly used by managers in the hotel industry at operational capacity.

Information systems are an integral part of the complete IT infrastructure used in the hotel industry.

The tourism and hospitality sector has been a key beneficiary as it has allowed contemporary travelers to enjoy a plethora of options.

Information technology in the hotel industry is now probably the most important tool for sustained competitive advantages.

Information systems play a crucial role in the same.

 

b. The point of sale (POS) system used in the Hotel Industry

POS is the most common form of information systems used in the hotel industry.

The computerized system keeps track of merchandise sales such as those that would occur in a hotel restaurant, bar, coffee or gift shop.

There are various versions that are also used by the front office of the hotel and the housekeeping department.

These systems incorporate registers, computers and any peripheral equipment that make be established on a computer network.

These system is important because it j=keeps the track of payroll, labour, and sales, as well as generate records which may be useful for accounting purpose.

Micros and versions of micros are commonly used by hotel restaurants, Fast food restaurants and stand-alone restaurants.

Even security departments of the hotel industry have their own POS system.

There is a clear overlap in these information systems used in the hotel industry.

A lot of Hotel software providers have bundled packages for using multiple products under one administrative panel.

We have also listed below some of the facets which help the hotel information systems compete with others in the business.

This quick list mentions where and how you can use these hotel property management software and why are these useful.

·       Financial Reports: competitive hotel property management software provides you with financial and business reports regarding your hotel business. You can learn about room occupancy ratios, the duration of the stay of your guests, payment collection method, and similar statistical forecasts of your hotel.

·       Hotel Administration: Hotel property management software helps you learn and execute marketing drills, send promotional emails, organize staff training, and develop in house communication systems to bring ease in the processes.

·       Food service management: Hospitality management software can not only help send real time information to kitchen units but can also track inventory, order goods automatically and assess profitability and improvement areas.

·       Accounting: with the option to carry out accounting, you can assess profits to costs ratios prepare bills, and also make payments to vendors and travel agents.

·       Online Booking and Reservations: with online booking and  reservation options, you can manage your hotel website, offer room rates to customers, put new offers and deals over the internet, and book rooms for your customers based on pre-deposit policies.

·       Check-Ins and Check-Outs: hotel management systems or software allows you to manage check-ins and check-outs of your customers. You can allot rooms, print check-in cards, receive online payments, and extend stays of your customers through a single software.

·       Rate Management: It is very important to manage your rates for the successful running of your business. You can devise plans and provide your customers with variable room rates and offer discount deals.

·       Housekeeping: You can develop lists of check-in and check-outs and manage their housekeeping. The software allows you to maintain communication with your housekeeping staff. You can assign rooms to maids, develop their tasks lists, and review room status before and after the housekeeping service.

Apart from these, there are many other services which a hotel property management software should offer.

c.   Property Management Systems (PMS)

 

This is a comprehensive software application which is used to cover basic goals such as coordination of the operational duties of the staff at the front office, sales and planning.

Property management systems facilitate the automation of important functions such as guest booking, guest information, online reservations, as well as sales marketing.

The whole purpose of PMS is to manage various operations of the hotel and to streamline data.

There are a lot of PMS providers across the globe as covered in our post on Hotel Management Service.

Some of the popular providers of these property management systems in hospitality are:

·       Oracle Hospitality

·       Hotelogix

·       eZee Technosys

·       MSI Cloud

·       Opera PMS

·       Maestro Property Management System

And various other top companies offer these information systems tailor-made to suit your requirements.

The company  also have a compilation of 8 best hotel management software.

These hospitality information systems also include Management Information Systems (MIS).

These systems provides the information required by the hotel for proper management of staff and the facilities.

This system can be used to analyse and facilitate operational and strategic activities and is used in functionally in various areas.

These includes areas such as:

·       Security

·       Housekeeping

·       Maintenance

·       Financial controls and accounting.

With all the innovation in hospitality for better hospitality experience to the customer these sophisticated hotel information systems help in improving the overall the experience of customers and staff alike. 

d.  Decisions support systems

Decisions support systems aid the decision making process. Each hotel creates a decision support system based on the operational model of the hotel establishment.

These system is particularly important in ensuring that the hotel operations are functional and that decisions are made in a timely manner.

Some of the examples of these decision support system in hospitality operations would be:

·       Price management of food items

·       Rate management of hotel rooms

·       Dynamic pricing

·       Demand planning of hotel rooms 

e. Global  Distribution System (GDS)

These hospitality information system software integrate third party operations with the hospitality company.

GDS is used to link hospitality products across sectors of the hospitality industry.

It is used to simplify processes for the customers and hospitality companies.

The seamless integration of services, payment, videos and more in all the travel websites are possible due to GDS.

These is an example of hospitality and travel information system which is the part of the everyday lives of travelers.

You must have heard of the big name likes

·       Amadeus

·       Galileo

·       SABRE

·       Worldspan

These are some of the top examples of Global Distribution Systems used in the hospitality and travel industry.